FAQs

When Do I Have To Log In?

You only have to log in if you want to access your account information automatically. It is possible to place an order without logging in.

What Is Your Returns Policy?

If you are not completely satisfied with your goods then www.victoria-plimsolls.co.uk offer a 7 day returns. This policy also applies to sale items.

 

www.victoria-plimsolls.co.uk reserves the right to refuse to a refund if the goods returned are not in perfect condition or in the original packaging.

What Is The Credit Card Security Code/Card Verification Value (CVV)?

The CVV is a 3 or 4 digit number embossed or imprinted on the signature panel on the back of Visa and MasterCard cards and on the front of American Express cards. This code is used to validate your purchase and as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. Your order cannot be fully processed without a valid Security Code. Once your order has been processed, your Security Code will not be held on file.

What Is My Username?

Your username is your email address.

What Happens If I Forget My Password?

Enter your email address supplied at registration and you'll receive an email containing a new password. For security reasons www.victoria-plimsolls.co.uk recommend you re-set your password one you have logged in.

What Happens If An Item(s) Is Found To Be Out Of Stock After My Order Is Placed?

All orders are usually despatched as a single delivery so if an item(s) is missing from your order then it may be that the item(s) is not available in our warehouse. You will only be charged for item(s) that are despatched and if your order is for a single item you will not be charged for the item.

We aim to contact you as soon as possible to let you know that your order has experienced a shortage.

What Do I Do If My Order Hasn't Been Delivered After The Specified Time?

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped by contacting Website Enquiries (Monday – Friday, 10:00 – 17:00), quoting your order reference number, on 01953 852929 or from outside the UK +44 (0)1953 852929 or email enquiriesvictoria@jtadistributors.co.uk.

Is The Site Accessible?

We are committed to meeting the requirements of the Disability Discrimination Act and makes every effort to ensure its communications are accessible to those with special needs.

Is It Safe To Shop Online At Www.victoria-plimsolls.co.uk?

Yes. We use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions. If you are still wary, please call Website Enquiries on 01953 852929.

I Don't Have A Postcode - How Do I Register On Your Site?

If you don't have a postcode, select your Country first. This will load a manual address only page.

I Can't Seem To Find An Item Online But Its Advertised In A Publication - How Can I Buy It Online?

There may be a number of reasons why a particular item is not shown on the website. Please call Website Enquiries on 01953 852929 or email enquiriesvictoria@jtadistributors.co.uk with regards to your product query.

How Long Will It Take For A Return To Show On My Account?

All refunds or exchanges (when in stock) will be processed within 15 days of receiving the item at our warehouse. Please allow up to 21 days for your Debit/Credit card to be credited.

 

How Long Will I Have To Wait For My Order To Arrive?

Products are normally delivered within 3-5 working days of placement of the order and confirmation of payment being received by us but may take longer at peak periods.  Our aim is to despatch all orders received before 10am on a normal working day on that same working day and goods are normally delivered within 3-5 working days but this time scale cannot be guaranteed.

How Do I Work Out What Size I Am?

We want to make sure you have a perfect fit so please browse our size guides for more information.

How Do I Use This Website?

This website has been designed with you, the customer, in mind. Browse by category or use the search box to look for specific products. Once you have found the item, choose the correct size and colour from the options available, add it to your shopping bag and proceed to checkout when you are ready to purchase.

How Do I Return An Item I Have Purchased?

Complete the returns form enclosed with your purchase, place the completed form in with your item(s) and attach the returns label provided to the front of your parcel. We recommend that all returns be sent by registered post, so that a record of the return is available to you.

How Do I Place An Order?

Placing an order on the www.victoria-plimsolls.co.uk website is easy. Once you have found the item, choose the correct size and colour from the options available and click 'add to bag' – your item will be added to the shopping bag (found top right on the page). Once you have everything in your shopping bag, click ' shopping bag' to continue to checkout.

 

Checkout is where you pay for your item(s). Payment details are taken on a secure part of our website. If you have placed an order online with www.victoria-plimsolls.co.uk before, simply type in your email address and password to log in. If you are a new customer you need to take a few moments to create an account, or place an order without an account. You will be given the option to sign up for an account at the end of the process.

How Do I Know My Order Has Been Submitted Successfully?

You will receive a confirmation email detailing items purchased and total amount spent. If for any reason you do not receive an email, first check it hasn't been delivered into your junk folder (check your "spam" filter settings and amend if this is the case) before calling Website Enquiries on 01953 852929.

How Do I Contact Www.victoria-plimsolls.co.uk?

If you have any general questions or enquiries please email us either via the form on the contact us page or at enquiriesvictoria@jtadistributors.co.uk. Alternatively, please call Website Enquiries on 01953 852929 or from outside the UK +44 (0)1953 852929. 

How Do Exchanges Work?

For any exchange requested, the item returned will be refunded against your original order, and a new order will be created for the 'exchange' item. Payment will not be taken against this new order until the goods are despatched from our warehouse.

How Can I Find Out More Information Regarding Victoria Plimsolls?

We are the official UK online store for Victoria Plimsolls.

To find out more information about Victoria Plimsolls please visit the official website for the brand: http://bit.ly/1Qa9tAO

Do I Have To Pay For Delivery?

Delivery by Royal Mail/Courier to a UK Mainland address is free and is normally 3-5 days after despatch. If you require your goods more urgently please contact us in order that we can quote you for an alternative delivery arrangement. We can offer a next day delivery service which costs £8.00. If you are ordering more than one pair & require the next day service please contact us for a price. Next day service has a cut off time of 11.00am, orders received after that time requiring a next day delivery service cannot be guaranteed.

 

Can I Use Promotional Vouchers Advertised Online?

Yes. Enter the promotional code into the 'promotional code' box on your basket page. The value of the promotion will automatically be deducted from your shopping bag sub-total. Promotions are not available in conjunction with any other offers. Promotions are often not available on sale items - please check the terms and conditions supplied with the discount.

Can I Send My Parcel To A Different Address?

Yes. Enter in an alternative shipping address at checkout. On the 'Delivery' screen, under 'Use an alternative address', click 'add a new one' and enter in the details of your new address. After saving these changes and returning to the 'Delivery' screen, click 'Use this address' next to your newly entered address.  Alternatively, continue through checkout until you reach the 'Review and place order' page and enter in an alternative delivery address at this stage.

Can I Ring Website Enquiries And Place My Order Through Them?

Yes, please call Website Enquiries(Monday – Friday, 10:00 – 17:00) on 01953 852929.

Can I Have My Items Delivered To More Than One Address In The Same Order?

No, you can only get them sent to one address. However, you can always do multiple orders with different addresses for each.

 

Can I Cancel Or Change An Order?

Yes, providing you contact Customer Services (Monday – Friday, 10:00 – 17:00) by 14:30 on the day you place your order, quoting your order reference number, on 01953 852929 or from outside the UK +44 (0)1953 852929 or email marian@jtadistributors.co.uk. If you wish to cancel your order, a cancellation reference number will be issued by Website Enquiries as confirmation. If you do not receive this reference number, www.victoria-plimsolls.co.uk cannot guarantee your order has been successfully cancelled.

Am I Charged For The Items As Soon As I Order Them?

No, you will not be charged until the goods are despatched from our warehouse.

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